Support & Training

Support & Training

Support & Training

“It’s All About the Base, the Base, the Base…”  

Yep, that’s you – and that includes us answering our phones when you call. Something we’re proud of and committed to. 

From day one Grant Advance has been committed to providing the very best customer service in the industry. If fact, our original mission statement states that there are three co-equal stake holders for Grant Advance:  

  • Our Company: to ensure we can continue to invest in innovation and service 
  • Our Staff: because that’s just the right thing to do 
  • Our Customers: doing everything in our power to ensure their success 

Don’t believe us? Check out our google reviews and you’ll discover that 90% of our clients mention our outstanding support team. 

Google Reviews

Features include Unlimited Live Support, Welcome Package, Training Videos & Manuals, Tips & Hints, Online Help Centre, Support Tickets, Toll-Free Help Line, Knowledge Base, and FAQs.  

And did we mention answering the phone? 

Find Funders

Support & Training

“It’s All About the Base, the Base, the Base…”  

Yep, that’s you – and that includes us answering our phones when you call. Something we’re proud of and committed to. 

From day one Grant Advance has been committed to providing the very best customer service in the industry. If fact, our original mission statement states that there are three co-equal stake holders for Grant Advance:  

  • Our Company: to ensure we can continue to invest in innovation and service 
  • Our Staff: because that’s just the right thing to do 
  • Our Customers: doing everything in our power to ensure their success 

Don’t believe us? Check out our google reviews and you’ll discover that 90% of our clients mention our outstanding support team. 

Google Reviews

Features include Unlimited Live Support, Welcome Package, Training Videos & Manuals, Tips & Hints, Online Help Centre, Support Tickets, Toll-Free Help Line, Knowledge Base, and FAQs.  

And did we mention answering the phone? 

Find Funders

Comprehensive Support & Training

  • Interactive Webinars
    Join our live webinars to gain insights from industry experts on securing grants efficiently.
  • Personalized Training Sessions
    Receive one-on-one guidance tailored to your organization’s unique needs and goals.
  • Live Support Assistance
    Access real-time support from our knowledgeable team to resolve any queries you may have.

Support & Training FAQ’s

Grant Advance offers unlimited live support, a toll-free help line, support tickets, and real-time assistance from our in-house team. We’re one of the few platforms that still answers the phone when you call — something our customers consistently highlight in our Google reviews. Whether you need quick troubleshooting or strategic guidance, we’re here to help every step of the way. 

Yes. Every organization receives comprehensive training, we offer support every step of the way! You’ll have the option to join live onboarding webinars and book personalized one-on-one training sessions tailored to your goals, team size, and experience level. 

Our one-on-one training sessions are designed to help you master the platform quickly and confidently. A member of our team will walk you through key features — from funder research to document creation — and answer questions specific to your programs, funding strategy, or internal workflow. These sessions ensure your entire team is set up for long-term success. 

Grant Advance provides a robust suite of self-serve resources including training videos, manuals, FAQs, tips & hints, and a searchable Knowledge Base available 24/7. You can also submit support tickets at any time, and our team will follow up promptly. Whether you prefer self-guided learning or direct live support, we offer multiple ways to get the help you need. If you’re looking to elevate your writing during training or onboarding, explore how our Advanced AI tools can refine tone, clarity, and length. 

Don’t forget about our other features!

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